At Safwa Perfumes, we are committed to providing the best shopping experience for our valued customers. We strive to ensure a seamless purchasing process and your complete satisfaction with our products. As part of this commitment, we present the following exchange and return policy:
Exchange and Return Terms:
- Timeframe: You may exchange or return a product within [3 days] of receiving the order, provided it is in its original condition, unused, and unopened.
- Product Condition: Items must be intact, undamaged, and include all original parts and accessories in their original packaging.
- Proof of Purchase: The original invoice must be provided as proof of purchase.
- Shipping Fees: Customers bear the cost of returning the item unless there is a manufacturing defect.
Exchange Cases:
- Manufacturing Defect: Products with factory defects will be replaced with new ones of the same specifications.
- Damage During Shipping: If the product is damaged during shipping, it will be replaced, or a refund will be issued.
- Wrong Item Received: If you receive an incorrect product, we will replace it with the correct one or refund the amount paid.
Non-Exchangeable or Non-Returnable Cases:
- Used or Damaged Products: Items used or damaged due to misuse are not eligible for exchange or return.
- Modified or Repaired Products: Items altered or repaired by the customer cannot be exchanged or returned.
- Discounted or Promotional Items: These may be subject to different exchange and return policies.
Exchange and Return Process:
- Contact Us: Notify us of your exchange or return request
- Return the Product: Send the item along with the original invoice in its original packaging by delivering the order to the nearest branch of the shipping company that delivered it.
- Product Verification: We will inspect the item to ensure it meets the exchange or return requirements.
- Processing: Once approved, we will process the exchange or refund to your account within [15 business days].
Important Notes:
- Digital Products: Non-refundable items include digital codes or gifts.
- Promotional Offers: Exchange and return terms may vary for promotional items.
- Legal Compliance: This policy adheres to Saudi Arabian laws.
For further details, please contact our customer service team
Safwa Perfumes is dedicated to delivering the best customer service, and we hope this policy is clear and helpful
عطر باريسيان سيجنتشر باتشولي أو دو بارفان 139.00 ر.س كميةتقليل الكمية لـ عطر باريسيان سيجنتشر باتشولي أو دو بارفانكميةزيادة الكمية لـ عطر باريسيان سيجنتشر باتشولي أو دو بارفانأضف إلى السلة
